Month: July 2023

Uncommon Practice People Deliver Experience PDF 41c09db6c

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Uncommon Practice: People who deliver a great brand experience PDF




by Shaun Smith : Uncommon Practice: People who deliver a great brand experience

ISBN : #0273659367 | Date : 2002-07-10

Description :

PDF-ddbd9 | In an increasingly crowded market place, there are certain companies that really stand out from their competitors – companies like Tesco, PizzaExpress, Amazon.com, Virgin, easyGroup, First Direct, Harley Davidson, Krispy Kreme and Pret A Manger. Uncommon Practice – People who deliver a great brand experience, a new book by Interbrand and Forum, demonstrates, through interviews with key executives … Uncommon Practice: People who deliver a great brand experience


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[Pub.03lgK] Uncommon Practice: People who deliver a great brand experience PDF | by Shaun Smith


Uncommon Practice: People who deliver a great brand experience by by Shaun Smith

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Scenario Planning Revised Updated Strategy PDF 878703a26

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Scenario Planning – Revised and Updated: The Link Between Future and Strategy PDF




by Mats Lindgren : Scenario Planning – Revised and Updated: The Link Between Future and Strategy

ISBN : #0230579191 | Date : 2009-03-31

Description :

PDF-3f76c | Recent research in the field of business strategy has shown that strategic flexibility can be achieved through a scenario planning perspective for long-term competition and performance. The authors have drawn upon examples and case studies to develop a new model for scenario planning that is closely integrated with strategy and innovation…. Scenario Planning – Revised and Updated: The Link Between Future and Strategy


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[Pub.72PVJ] Scenario Planning – Revised and Updated: The Link Between Future and Strategy PDF | by Mats Lindgren


Scenario Planning – Revised and Updated: The Link Between Future and Strategy by by Mats Lindgren

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Applied Management Science Computer Integrated Approach PDF B95cfef8f

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Applied Management Science: A Computer-Integrated Approach for Decision Making PDF




by John A. Lawrence : Applied Management Science: A Computer-Integrated Approach for Decision Making

ISBN : #0875843638 | Date : 1997-11-03

Description :

PDF-89636 | The authors set out to take mathematical modeling a couple of steps further by emphasizing the decision making process and the communication of results. They approach each topic via a narrative of a business situation and illustrate the model building process, taking great care to emphasize the model’s assumptions and limitations. Each chapter is then organized around a clearly defined set of peda… Applied Management Science: A Computer-Integrated Approach for Decision Making


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[Pub.69Vxy] Applied Management Science: A Computer-Integrated Approach for Decision Making PDF | by John A. Lawrence


Applied Management Science: A Computer-Integrated Approach for Decision Making by by John A. Lawrence

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SOA Governance Achieving Sustaining Business PDF 98c7a3516

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SOA Governance: Achieving and Sustaining Business and IT Agility PDF




by William A. Brown : SOA Governance: Achieving and Sustaining Business and IT Agility

ISBN : #0137147465 | Date : 2008-12-29

Description :

PDF-f6493 | Address the #1 Success Factor in SOA Implementations: Effective, Business-Driven Governance   Inadequate governance might be the most widespread root cause of SOA failure. In SOA Governance, a team of IBM’s leading SOA governance experts share hard-won best practices for governing IT in any service-oriented environment.   The authors begin by introducing a comprehensive SOA governance model … SOA Governance: Achieving and Sustaining Business and IT Agility


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[Pub.10MVw] SOA Governance: Achieving and Sustaining Business and IT Agility PDF | by William A. Brown


SOA Governance: Achieving and Sustaining Business and IT Agility by by William A. Brown

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Value Profit Chain Employees Customers PDF B9128ce78

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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees PDF




by James L. Heskett : The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

ISBN : #0743225694 | Date : 2003-01-09

Description :

PDF-9117e | James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results — proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors’ indisputable conclusion s… The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees


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[Pub.61RrT] The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees PDF | by James L. Heskett


The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees by by James L. Heskett

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Authority Autonomy Paradoxes Modern Knowledge PDF D01523d10

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Authority and Autonomy: Paradoxes in Modern Knowledge Work PDF




by Susanne Ekman : Authority and Autonomy: Paradoxes in Modern Knowledge Work

ISBN : #023034822X | Date : 2012-09-18

Description :

PDF-b9421 | Offers a detailed and entertaining analysis of the daily interactions between managers and employees in creative knowledge intensive organizations. Based on vivid examples, the book shows how both managers and employees entertain contradictory understandings of their mutual commitment…. Authority and Autonomy: Paradoxes in Modern Knowledge Work


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[Pub.39CNP] Authority and Autonomy: Paradoxes in Modern Knowledge Work PDF | by Susanne Ekman


Authority and Autonomy: Paradoxes in Modern Knowledge Work by by Susanne Ekman

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Five Star Service Exceptional Customer PDF 015d3d9d9

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Five Star Service: How to deliver exceptional customer service (2nd Edition) (Prentice Hall Business) PDF




by Michael Heppell : Five Star Service: How to deliver exceptional customer service (2nd Edition) (Prentice Hall Business)

ISBN : #0273734385 | Date : 2010-07-18

Description :

PDF-337bd | This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strat… Five Star Service: How to deliver exceptional customer service (2nd Edition) (Prentice Hall Business)


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[Pub.91Lvu] Five Star Service: How to deliver exceptional customer service (2nd Edition) (Prentice Hall Business) PDF | by Michael Heppell


Five Star Service: How to deliver exceptional customer service (2nd Edition) (Prentice Hall Business) by by Michael Heppell

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Risk Management National Security Threats PDF C65261eec

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Risk Management of National Security Threats: Select Issues and Topics (Defense, Security and Strategies) PDF




: Risk Management of National Security Threats: Select Issues and Topics (Defense, Security and Strategies)

ISBN : #1626187010 | Date : 2013-08-22

Description :

PDF-98b05 | “This is an edited, reformatted, and augmented version …”–Page 1…. Risk Management of National Security Threats: Select Issues and Topics (Defense, Security and Strategies)


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Book People Skills Games Problem Solving PDF D986c88ee

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The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer … and Improved Customer Serv (Big Book Series) PDF




by Edward E. Scannell : The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer … and Improved Customer Serv (Big Book Series)

ISBN : #0071745092 | Date : 2010-08-16

Description :

PDF-0b8a5 | More than 700,000 books sold in the Big Book series! Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success―taught in a fun group format Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book o… The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer … and Improved Customer Serv (Big Book Series)


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[Pub.01MHP] The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer … and Improved Customer Serv (Big Book Series) PDF | by Edward E. Scannell


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Super Service Delivering Customer Deserve PDF A5771571e

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Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It! PDF




by Jeff Gee : Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It!

ISBN : #0071405577 | Date : 1999-07-26

Description :

PDF-17e2a | Unlike other customer service books, Jeff and Valerie Gee’s concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jo… Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It!


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[Pub.13Ckk] Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It! PDF | by Jeff Gee


Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It! by by Jeff Gee

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